Terms of Service
Last Updated: March 27, 2026
1. Agreement to Terms
By accessing or using SpartanComm services provided by Spartan Media LLC ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
2. Description of Services
SpartanComm provides a unified business communications platform including:
- Voice over IP (VoIP) calling via SIP desk phones
- SMS and MMS messaging
- WhatsApp Business messaging (optional add-on)
- AI-powered agent for automated responses (optional add-on)
- Web-based management dashboard
- Pre-configured SIP desk phones (hardware)
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Pricing and Payment
- Hardware: Desk phones are purchased as a one-time payment at checkout
- Service Plans: Monthly per-agent subscription fees begin after your free trial period (30 days)
- Messaging: SMS, MMS, and WhatsApp messages are billed per message at the rates displayed on our pricing page
- Add-ons: WhatsApp Business and AI Agent are optional services billed separately
- All prices are in USD. Taxes may apply based on your jurisdiction
- Payment is processed securely via Stripe
5. Free Trial
New customers receive a 30-day free trial of the service plan. During the trial, all platform features are available. After the trial period, your payment method on file will be charged automatically. You may cancel before the trial ends to avoid charges.
6. Acceptable Use
You agree not to use our services to:
- Send unsolicited bulk messages (spam)
- Engage in illegal activities or fraud
- Harass, threaten, or abuse others
- Violate any applicable laws or regulations
- Interfere with or disrupt our services or infrastructure
- Resell services without written authorization
7. Hardware
- Phones are shipped pre-configured and ready to use
- Hardware is non-refundable after 30 days from delivery
- Phones remain your property after purchase
- We provide configuration support but are not responsible for third-party network issues
8. Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for outages caused by internet service providers, power failures, natural disasters, or other events beyond our control.
9. Cancellation
- You may cancel your subscription at any time through the dashboard or by contacting support
- Cancellation takes effect at the end of the current billing period
- No refunds are provided for partial billing periods
- Phone numbers may be released 30 days after cancellation unless ported out
10. Limitation of Liability
To the maximum extent permitted by law, Spartan Media LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
11. Compliance
You are responsible for complying with all applicable telecommunications regulations, including but not limited to TCPA, 10DLC requirements, and CAN-SPAM Act. We provide tools to help with compliance but ultimate responsibility lies with you.
12. Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated terms.
13. Governing Law
These terms are governed by the laws of the State of North Carolina, United States. Any disputes shall be resolved in the courts of Guilford County, North Carolina.
14. Contact
Spartan Media LLC
Email: support@espartan.net
Phone: +1 (703) 705-4977
Website: https://espartan.net